Here’s the situation: Friday afternoon around 4:30. I’m packing up to head home and my direct line rings – a potential customer with a lot of questions. It is not unusual for me to speak to customers, and my direct number is not secret (extension 201), but it’s not often that our customer service people are bypassed. It turns out that a friend of hers purchased a Needak Rebounder from us last year and passed my number along after she spoke to me. Of course, I welcome the opportunity to answer questions and referrals are always appreciated. This customer asked several tough questions about the rebounders we carry, said something to the effect of: “My husband thinks I should get the Reboundair. I just spoke with them, and I’m leaning their way. Sell me on the Needak.” I thought that the highpoints of this 30 minute conversation may be useful to our blog readers and to anyone considering a high-quality rebounder.
The Companies and Where Made
First off, Reboundair is NOT A MANUFACTURING COMPANY! They are made somewhere in Asia. Most likely by a contract manufacturer that makes a variety of products.
Needak Manufacturing is a… MANUFACTURING COMPANY. They make one thing, rebounders. They do this in the United States (Nebraska) from components that are made in the USA.
Warranty
This was of particular concern as Reboundair promises a lifetime warranty. More on that in a moment. Here’s the Needak warranty:
- Frame, frame hinges, platform pins, and legs: LIFETIME
- Mat, mat cleats, and spring pins: 5 years
- Mat springs, leg tips, leg springs, and safety spring cover: 2 years
As for Reboundair, what seems simple (lifetime warranty) is not so much. Here are a few of the concerns with the Reboundair rebounder:
- Warranty only covers one spring replacement and one mat replacement
- Purchaser covers shipping cost of parts
- Reboundair determines the “life” of the rebounder for the “lifetime” warranty
Read for yourself, here’s a link to their warranty: www.reboundair.com/warranty.htm
Satisfaction Guarantee
Both Needak and Reboundair: 30 day satisfaction Guarantee. Sounds okay, but they charge a 15% restocking fee!
Quality
Reboundair Quarterfold: Plastic frame. That’s right, plastic frame. Plastic hinges! Click here for a picture of a cracked frame. Click here for another.
Standard Reboundair: Hinge design is sub-standard. To save on cost, it is bolted to the frame rather than welded.
Needak: I don’t remember having a quality issue with a Needak. It is a time-proven design and has set the standard for quality for more than 20 years.
Spring Protector
The customer on the phone mentioned that she had heard of problems with the Needak springcover (tears). There is sometimes an issue with a folding rebounder when the cover becomes caught on the hinge. It is rare. The Reboundair does not have a spring cover on the quarter fold and the half-fold uses a vinyl springcover, subject to cracking.
Jump Mat
Take a look at the edge of a Needak mat (click here). Clean edge without hanging threads. The Permatron is properly prepared prior to sewing the attachment points.
Now, take a look at a ReboundAir mat. Whoever makes their mats does not properly prepare the permatron. Mat separation has been an issue. Click to see.
What Happened?
After our fairly long conversation, she went with the Needak. It will ship on Monday, and she should have in on Wednesday. I’m hoping she drops me a note as I am sure she will love the unit.
Here are some useful links:
The ReboundAir Rebounders on Amazon
Needak Rebounders on Amazon
Do you have any experience with the Needak or ReboundAir rebounders? Please share by leaving a comment below.
